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How do I make a claim?
For motor insurance claims, you can register a claim online here.
If you’re at the side of the road or would prefer to speak someone, you can call our helpline number 0345 030 8647 for UK callers or (...
Last updated: 08/04/2024
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How do I make a glass claim?
If you have a comprehensive policy and your windscreen, door glass or rear windows are damaged and you need to make a glass claim, you can do so by calling our helpline number 0345 030 8647 for UK cal...
Last updated: 08/04/2024
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My vehicle’s been written off after a claim. What do I do next?
If your vehicle has been declared a total loss after a claim, you have two options.
If you’re replacing the vehicle following the accident, you can change your vehicle via Your Aviva Motor account whe...
Last updated: 11/02/2024
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How do I get my vehicle fixed after an accident?
We'll arrange to get it fixed at our network of approved UK repairers. When we first talk to you about your claim, we'll arrange the repairs. If your vehicle isn’t roadworthy, our repairers will pick ...
Last updated: 13/11/2023
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Do I have to use your recommended repairer?
No, but we'd prefer that you do so we know the repairs will be done well and in good time. We also guarantee the workmanship of our approved repairers for as long as you continuously insure your vehic...
Last updated: 08/04/2024