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Categories: Payments , Car insurance

I’ve missed a payment but there’s no option to pay my outstanding balance in Your account. What should I do?

Usually this means that we’ve already applied again to take the payment you’ve missed.

You can check this on your default notice email. You can also log in to MyAviva, select your Aviva Motor policy and choose DetailsThen look in the Statement section. It should show the date on which we’ve tried to reapply for your missed instalment.

If, for any reason, this payment fails for a second time, we’ll send an email to let you know, and you’ll then need to pay your outstanding balance through Your Aviva Motor account in MyAviva.

Payments made through your Aviva Motor account usually take five working days – in the meantime, you’ll still have cover so there’s no need to worry.

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