Sorry to hear you’re thinking about cancelling your policy. It’s easiest to cancel your policy online.
To cancel, just follow these steps:
You’ll now have cancelled your policy with us.
If you cancel before your policy start date, you'll receive a full refund.
If you cancel within 14 days of purchase or renewal of your policy (or on the day you received your policy documents, if that is later) and cover hasn’t started we’ll refund any premium paid. If cover has started, you'll be charged a £25 cancellation fee (plus Insurance Premium Tax where applicable) to cover our administration costs and we’ll reduce your refund to pay for the time you've been covered.
Once the 14 days have expired, you'll be charged a £50 cancellation fee (plus Insurance Premium Tax where applicable) and we’ll reduce your refund to pay for the time you’ve been covered.
For more details on our cancellation terms and conditions, please refer to the 'General Conditions' section of your policy document.
We're sorry to hear that the policyholder has passed away. Our thoughts are with you and your family.
We can cancel the policy in question, but we first need you to send us an email with a scanned copy or digital photo of the Death Certificate as an attachment to firstname.lastname@example.org
Please can you include the policyholder's details on the email – we'll need their full name, postcode and date of birth.
We'll then complete your request as quickly as possible.