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What do I do if the policyholder has passed away?

We're very sorry to hear that the policyholder of one of our policies has passed away. Our thoughts are with you and your family.

We can cancel the policy in question, but we first need you to send us an email with a scanned copy or digital photo of the Death Certificate as an attachment to team@mail.online.aviva.co.uk

We'll then complete your request as quickly as possible.

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