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Car insurance claims

  • Do I have to use your recommended repairer?
    Belongs to: Claims , Car insurance
    No, but we'd prefer that you do so we know the repairs will be done well and in good time. We also guarantee the workmanship of our approved repairers for as long as you continuously insure your car w...
    Last updated: 25/05/2021
  • What should I do if someone in my car has been hurt?
    Belongs to: Claims , Car insurance
    Report the claim to us straight away by phoning our claims helpline number 0345 030 8647 for UK callers or (+44)1603603857  for overseas callers. You can also find this number by logging in to MyAviva...
    Last updated: 25/05/2021
  • What am I covered for?
    Belongs to: Claims , Car insurance
    When we talk to you about your claim, we'll tell you exactly what your policy covers and what excess you'll have to pay, if any. We'll also let you know how the claim is likely to affect your No claim...
    Last updated: 23/04/2021
  • What if my car's written off?
    Belongs to: Claims , Car insurance
    If it's beyond repair, we'll agree a value for it with you and send you a settlement cheque. If your car’s under a year old and you're the first owner, we may be able to provide you with a replacement...
    Last updated: 25/05/2021
  • What if both drivers are partly to blame?
    Belongs to: Claims , Car insurance
    In this case, we'll work with you and the other person's insurer to agree who's responsible for what. Because these claims are more complicated, they can take longer to resolve. If fault hasn't been e...
    Last updated: 23/04/2021