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Car insurance claims

  • How do I make a claim?
    Belongs to: Claims , Car insurance
    For car insurance claims, you can register a claim online here. If you’re at the side of the road or would prefer to speak someone, you can call our helpline number 0345 030 8647 for UK callers or (+4...
    Last updated: 23/04/2021
  • How do I make a glass claim?
    Belongs to: Claims , Car insurance
    If you have a comprehensive policy and your windscreen, door glass or rear windows are damaged and you need to make a glass claim, you can do so by calling our helpline number 0345 030 8647 for UK cal...
    Last updated: 25/05/2021
  • My car’s been written off after a claim. What do I do next?
    Belongs to: Claims , Car insurance
    If your vehicle has been declared a total loss after a claim, you have two options. If you’re replacing the vehicle following the accident, you can change your car via Your Aviva Motor account when yo...
    Last updated: 25/05/2021
  • What's an 'at fault' claim?
    Belongs to: Claims , Car insurance
    The term ‘at fault claim’ doesn't relate to the cause of the incident, but to the policy from which the claim was paid. For example, if your car’s stolen, or you’re the victim of a bump in a car park ...
    Last updated: 23/04/2021
  • How do I get my car fixed after an accident?
    Belongs to: Claims , Car insurance
    We'll arrange to get it fixed at our network of approved UK repairers. When we first talk to you about your claim, we'll arrange the repairs. If your car isn’t roadworthy, our repairers will pick your...
    Last updated: 25/05/2021