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What if I don't send a copy of my licence?
If you don't send us a copy of your driving licence, we'll have to cancel your policy and you’ll be charged a cancellation fee of £50 (plus Insurance Premium Tax where applicable) and the amount of ti...
Last updated: 20/03/2025
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Do you offer new vehicle replacement?
We include new vehicle replacement as standard with your policy.
We’ll replace your vehicle with a new vehicle of the same make and model, where available, from within 12 months of you buying your veh...
Last updated: 19/03/2025
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Where can I check my cover details?
You can review most of your cover details by checking your policy schedule. To download this, log in to MyAviva, select your Aviva Motor policy and look in the Documents section.
Your policy schedule ...
Last updated: 19/03/2025
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List of DVLA licence exchange scheme countries
We only accept proof of No claim discount (NCD) from UK and EU insurers, or from a country that's part of the DVLA licence exchange scheme:
Andorra
Australia
Barbados
British Virgin Islands
Canada
Ca...
Last updated: 19/03/2025
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What if my vehicle keys are lost or stolen?
• If you bought your policy after 21/07/2020 then if your ignition keys are lost or stolen, we’ll pay the cost of replacing the affected locks, lock transmitter and central locking interface and affec...
Last updated: 22/06/2024