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How can I pay an outstanding balance?
If you have an outstanding balance to pay on your policy, you can do this online:
Log in to MyAviva.
Select your Aviva Motor policy, and then choose Details.
Choose the Notifications section.
If you ...
Last updated: 19/03/2025
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How can I change my payment details?
You can change the account or card you use to make a payment.
You can’t change your Direct Debit date.
You can change whether you pay by monthly Direct Debit or annually at renewal.
To update your cre...
Last updated: 19/03/2025
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I’ve missed a payment but there’s no option to pay my outstanding balance in Your account. What should I do?
Usually this means that we’ve already applied again to take the payment you’ve missed.
You can check this on your default notice email. You can also log in to MyAviva, select your Aviva Motor policy a...
Last updated: 19/03/2025
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Where's my refund?
Changes to how some payments are processed means we may not be able to send your refund to the original payment card/account we have on record for you. It also won’t be possible if, for example, the o...
Last updated: 20/03/2025
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Will a record of the credit search be left on my credit history?
In line with standard industry practice, a record of this search will be left on your credit file at the Credit Reference Agency, which will be visible to you when you obtain a copy of your credit fil...
Last updated: 22/06/2024