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I want to make a home insurance claim
For home insurance claims, dial: 0345 030 7360*Alternatively, you can register a new claim by clicking here.
You’ll need the following to hand:
Your policy number.
Specifics about what happened and t...
Last updated: 19/03/2025
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What's a policy excess?
An excess is an insurance term for the sum of money you'll need to pay if you have to make a claim.
You must pay your excess before we can deal with/settle your claim.
Your total policy excess is comp...
Last updated: 20/03/2025
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What does 'business use' mean?
We define it as using your home for business purposes, like child-minding from home. We will only cover you if your business is clerical and nobody visits your home in relation to your work.Business e...
Last updated: 22/06/2024
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Does home insurance cover garages/outbuildings?
We'll cover garages and outbuildings within the boundary of your property and used for domestic purposes under our standard risks.Your duty to prevent loss or damage condition extends to all outbuildi...
Last updated: 22/06/2024
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Do I need to specify my computer?
We’ll cover your computer at home as standard for loss or damage as a result of insured events listed here.
Aviva Premium includes contents accidental damage cover as standard, and this provides accid...
Last updated: 19/03/2025