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What if both drivers are partly to blame?
In this case, we'll work with you and the other person's insurer to agree who's responsible for what. Because these claims are more complicated, they can take longer to resolve. If fault hasn't been e...
Last updated: 03/09/2021
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Will Aviva pass on the benefit of the Whiplash Reform (Civil Liability Act 2018) to customers?
We’ll pass on the savings from the Civil Liability Act 2018, also known as the ‘Whiplash Reform’, to our customers. The Civil Liability Act 2018 changes how low-value personal injury claims, such as w...
Last updated: 03/09/2021
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Can I drive my car in Europe and abroad?
Yes, if you have a Comprehensive Aviva Online and Aviva Premium motor insurance policy then you have Comprehensive insurance cover
You can travel for up to 180 days in a given year - but no single tri...
Last updated: 03/09/2021
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Am I covered to drive other cars?
You’re covered to drive any other car third party only as long as you:
are the policyholder and main driver on the policy with us
are driving in Great Britain, Northern Ireland, The Channel Islands o...
Last updated: 03/09/2021
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When do I get a courtesy car?
You'll receive your courtesy car only when you've been in an accident and you use our approved repairer network.
You can keep the car for the period of the claim.
You won’t receive a courtesy car as s...
Last updated: 03/09/2021