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How can I cancel my policy after it auto-renewed?
If you forgot to cancel your policy before it auto-renewed and now want to cancel it, here’s how:
Log in to MyAviva.
Select your Aviva Motor policy, then choose Details.
Scroll down to the My policie...
Last updated: 19/03/2025
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How can I pay an outstanding balance?
If you have an outstanding balance to pay on your policy, you can do this online:
Log in to MyAviva.
Select your Aviva Motor policy, and then choose Details.
Choose the Notifications section.
If you ...
Last updated: 19/03/2025
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How can I change my payment details?
You can change the account or card you use to make a payment.
You can’t change your Direct Debit date.
You can change whether you pay by monthly Direct Debit or annually at renewal.
To update your cre...
Last updated: 19/03/2025
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I’ve missed a payment but there’s no option to pay my outstanding balance in Your account. What should I do?
Usually this means that we’ve already applied again to take the payment you’ve missed.
You can check this on your default notice email. You can also log in to MyAviva, select your Aviva Motor policy a...
Last updated: 19/03/2025
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Where's my refund?
Changes to how some payments are processed means we may not be able to send your refund to the original payment card/account we have on record for you. It also won’t be possible if, for example, the o...
Last updated: 20/03/2025